Delivery

Delivery is free. in the UK,  for orders exceeding £30.00. For all other orders, delivery will be £2.00. All orders will be dispatched by first class post, recordered delivery. Heavenly Beads only ship within the UK.

We endeavour to dispatch your order within 48 hours. If this is not possible, we will contact you. 

Returns

We want you to be 100% happy with your goods. You can cancel your order and receive a full refund for any reason either before your order is dispatched or within 7 days of recieving your order. The goods returned must be in their original condition before a refund can be made. Refunds will be made using the original payment method. 

If items are faulty or damaged, we will refund the cost of the return postage. If items are returned for any other reason you will be liable for the postage. We recommend that returns are made either by recorded delivery, or that a proof of postage receipt obtained which will insure your goods up to £36.00.

Please contact us before making any returns and we will issue you with a returns number. Items should be returned in their original packaging.